Esprahome is a trading style of DIY World Ltd.
By registering or placing an order on this website you consent to the collection, use and transfer of your information under the terms of this policy.
Information we collect from you and how we use it
When you visit, register or place an order with us, you may be asked to provide certain information about yourself. This may include (but is not limited to) your name, contact details and credit or debit card details. This information will allow us to process and fulfil your orders. Should you enter a competition or promotional feature, take part in a survey, or request a brochure or any other information from us, we will also ask for your details if required.
From time to time we may also collect information about your usage of our website, as well as information about you from messages you post to the website and e-mails or letters you send to us.
This information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. We will also use and analyse the collected information to administer, support, improve and develop our business.
We may use other companies to provide services on our behalf, such as fulfilling orders, processing payments, packing and delivery as well as analysing data and carrying out market research. We will only disclose your information to the extent needed to deliver the services required.
We may use your information to contact you for your views on our services, as well as to occasionally notify you about important changes or developments to our site or services. Furthermore, we may also use your information to let you know about our other products and services which may be of interest to you. Depending on your elected means of communication, we may contact you by post, telephone or e-mail. If you decide that you do not want to receive any further communications from DIY World Ltd t/as Esprahome.co.uk , please let us know by sending an e-mail to Customer Services.
Where you have consented to receive such information, we may allow other companies in our group to occasionally contact you about products and services which may be of interest to you. Depending on your elected means of communication, they may contact you by post, telephone or e-mail. If you decide you do not want to receive any further communications from these companies, please let us know by sending an e-mail to Customer Services.
How we secure customer information
The Diy World Ltd website complies with the terms of the Data Protection Act.
Ordering online via the Esprahome.co.uk website is protected by various levels of security technology. We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.
Cookies are small amounts of information which are automatically set by our website on your computer. They are generally used to remember the choices you make while on the site and are harmless to your computer system.
Unless you have specifically refused to accept cookies when disclosing your details to us, our system will automatically issue one or more cookies to your computer when you log on and use this website. Should you elect to set your computer to not accept cookies, you may not be able to use certain features on this website.
You can browse the DIY World Ltd t/as Esprahome.co.uk website without registering.
You do not need to enter your credit card details to register - credit card details will only be asked for when you order a product.
To register, you will be asked to enter your name, address and a few other personal details. Once you have registered, you can use your e-mail address and chosen password to identify yourself to the site, or 'log in'. Each time you visit the DIY World Ltd t/as Esprahome.co.uk website, you can enter these two pieces of information to access your user details.
Any personal information or account details you give us will be securely protected.
Viewing your information
You are entitled to see the information we hold about you and you may request that we make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us by e-mailing Customer Services. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
All comments, queries and requests relating to our use of your information are welcomed, and should be e-mailed to Customer Services.